Travelers these days seem to have higher expectations than usual when it comes to staying in hotels. With the number of hotel chains available, choosing one that best fits your needs is actually an easy task. What is often left behind because of such high expectations is one’s etiquette or common courtesy if you will.
Getting the complimentary upgrade or that stellar service is something that we all want, however it still is important not to leave your good manners at the doorstep. Avoid being any of the following hotel guests if you don’t want to end up not getting that upgrade you’ve been dreaming of.
Don't start with your rewards status before actually stating your name upon arrival at the front desk.
Just so you know, the front desk agent doesn’t really care if you happen to be a preferred or platinum member. What he needs to know to process your reservation is your name. Remember that if you want that upgrade, the front desk agent has to like you well enough in the first ten seconds of interaction. Sure, your rewards status will get you the awesome room, but it might be beside the noisy elevator.
Don't get upset if you aren't on the reservation list and not given a key to your spouse/friend's room.
When you think about it, would you want the front desk issuing a friend or family member a key to your room just because they said they were staying with you? This is standard security protocol, so make sure that your name is on the list prior to arriving at the hotel and before you start yelling at the front desk agent who is just doing his job.
Don't expect a 7am check in just because your flight arrived at dawn
If you know that you will be arriving really early at the hotel and would like to check in immediately, book the room for the night before your date of arrival. Housekeeping normally starts a little later in the morning and standard check in time is 3 pm. It would actually be pointless to scream your lungs out at the front desk agent. If he tells you that there are no rooms available at that ungodly hour, there are no rooms available.
One upgrade doesn’t automatically lead to upgrades for the rest of your traveling life.
Just because you got an upgraded room during your last trip, doesn’t automatically mean that you would get another upgrade the next time you check in. Upgrades occur when the hotel runs out of rooms you originally booked for. Be nice to your front desk agent who happens to decide whether you deserve that upgrade or not.
If your room is missing bathroom amenities, don't automatically shout at the housekeeper.
There’s always a better way to do it than yelling at the top of your lungs at the first housekeeper that comes in sight. You will only embarrass yourself in the process.
Don't expect the front desk to know every single weird thing there is about the city which you read on Google.
Perhaps guests just didn’t really think things through, but there are a lot of times front desk agents get bizarre questions that may include where the hippest yoga studio is or let alone run errands for you. That is not part of their job.
Don't try to pull one over the hotel security staff by telling them you lost a designer bag .
…which you clearly do not own anyway. There have been a lot of instances when guests would lie to the hotel security, hoping that the hotel would reimburse them for the item that they do not own in the first place. This will of course get any guest into the blacklist of guests to watch out for the next time they check in.
Stop ranting to your front desk agent about your horrific travel experience
Because really, they do not care about how sucky it was that you had to experience a delayed flight or sat to a crying baby the whole six hours on the plane. Remember that they’re going through their own work problems, too.
Don't give a hotel a bad rating just because you think something is amiss.
If you are averse to noise, book a hotel that is not located the downtown area where the streets are busy and noise is a guarantee. Location comes with a price, and it would be unfair to the hotel if you take it against them in the hotel ratings sheet.
Don't complain that your room was not cleaned when you had a DND sign all day on your door.
Hotel staff is trained to never disturb guests when the ‘Do Not Disturb’ sign is out. So it would actually be unfair to them if you complain that your room was not serviced when in fact, you said you did not want to be disturbed.
At the end of the day, the hotel just wants you to enjoy your stay but it doesn’t mean you have to unleash the monster in you.
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