"This is appalling. I am outraged, heartbroken. In fact, I feel like my lifestyle has been mocked."
A vegan visited Pizza Hut to try out its new “Veganuary” range after recently adopting an entirely animal-free diet. Kori Paul Swabey first enjoyed a jackfruit pizza and then decided to finish his meal with the restaurant’s new dairy-free deserts.
After being assured by the waitress that all the options were vegan, the 23-year-old went to help himself. However, he was concerned after seeing milk listed as an ingredient on the bottles of toppings.
“I ate the ice cream, but the toppings when I checked the bottles clearly stated they contained milk. It’s like she just rushed it because it was busy.
This is appalling. I am outraged, heartbroken. In fact, I feel like my lifestyle has been mocked. It’s a mistake that shouldn’t have happened, I could have had an allergy to milk.”
The incredibly disappointed customer shared that he is “passionate” about protecting animals, which is why he shifted to a vegan diet.
He added that he wasn’t born vegan as he only started the lifestyle change not too long ago. However, Kori noted that he’s “passionate and serious” about being vegan.
Pizza Hut did the right thing and apologized for the trouble and offered a free meal. However, Kori declined and said he doesn’t want to return.
A spokesperson said:
“Ensuring the welfare of our guests is extremely important to us. All of our nutritional and allergen information is available in a printed book in each of our restaurants and also online.”
The spokesperson noted that all staff received special training. But with numerous ingredients being used daily in the restaurant, they encourage guests to “check the information for themselves through the formats available.”
The spokesperson added:
“We’re sorry that in this instance, the wrong information was given to the customer as a result of human error.”
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